Customer support
How to contact Invisible Diet Project
Use the channel that best matches the issue. Please do not send full card numbers, passwords or other secrets by email.
Last updated 16 August 2026
General customer support
Use this email for account access, billing questions, cancellation assistance, refund reviews or problems using the service.
Existing members
For ordinary coaching questions, use the Coach conversation inside IDP so the message remains connected to your coaching history. Account, billing, privacy or technical-support requests can still be sent directly by email.
Billing and subscription management
Where available, use Manage billing inside IDP to open the Stripe customer portal for payment-method updates, invoice history and subscription cancellation. If you cannot access the portal, email support from the address associated with your membership.
Privacy enquiries
Privacy access, correction, deletion or complaint enquiries can be sent to support@invisiblediet.com.au. You can also use privacy controls available inside your account.
Safety and emergencies
IDP is not an emergency or medical service. Do not use the coach conversation or support email for urgent medical assistance. The Health & Safety Policy explains the service boundary and when personalised coaching may be paused for review.