Cancellation policy
How to stop a paid IDP membership renewing
Paid IDP plans are recurring subscriptions. Cancellation is designed to be available online without needing to contact a coach.
Last updated 16 August 2026
1. How to cancel
Use the Manage billing or subscription-management control available in IDP. This opens the secure Stripe customer portal, where an eligible subscription can be cancelled. If you cannot access the portal, contact support@invisiblediet.com.au.
2. When cancellation takes effect
For the standard monthly and annual subscriptions, cancellation ordinarily prevents the next renewal and access continues until the end of the already-paid billing period. If Stripe displays a different effective date, or a refund or consumer-law remedy requires a different outcome, the confirmed billing record controls.
3. Monthly memberships
Monthly membership renews each month until cancelled. Cancelling before the next renewal date stops the next monthly charge, subject to the effective date confirmed in the Stripe portal.
4. Annual memberships
Annual and founding annual memberships renew yearly unless the applicable offer states otherwise. Cancelling stops the next annual renewal. An ordinary cancellation does not automatically refund the unused part of an already-paid annual period; refund rights are described in the Refund Policy.
5. Failed payments and suspended access
A failed, unpaid or payment-action-required subscription can temporarily suspend paid access before a cancellation is completed. Updating payment details or completing an outstanding payment through Stripe can restore access after Stripe confirms an eligible subscription state.
6. What happens to your information
Cancelling billing does not automatically delete your IDP account or coaching history. Records can be retained for service continuity, billing, safety, legal, security and dispute-management purposes as described in the Privacy Policy. You can make a privacy request separately through your account or the contact details in that policy.
7. Reactivation
If you return later, IDP may reuse your existing account and retained coaching history where appropriate. A new paid subscription can require updated onboarding, current eligibility confirmation and fresh acceptance of applicable terms.